Terms of Service

1. About these terms

These terms are between Jonathan Renard, trading as SortedInbox ("we", "us"), and the person or organisation using the service ("you"). By creating an account or using the service, you agree to these terms.

The service is intended for businesses and people acting for business purposes. If mandatory consumer rights apply to you, nothing in these terms excludes or limits them.

2. The service

SortedInbox connects supported inboxes or receives forwarded emails, identifies likely financial documents, extracts fields, suggests categories, presents a human review queue, and exports approved data. Features may differ by plan and may change as the service develops.

Suggestions are assistive. You remain responsible for reviewing records, categories, VAT treatment, exports, and entries made in accounting systems. The service is not accounting, tax, legal, or financial advice.

3. Accounts and authority

• You must provide accurate information and protect login credentials.
• You must be authorised to connect each inbox and process the personal and financial information supplied to the service.
• You are responsible for users acting through your account and for promptly reporting suspected unauthorised access.

4. Trials, subscriptions, and payment

The website states the trial length, plan limits, billing interval, and VAT-inclusive price available at checkout. A trial does not require a card unless the checkout page expressly says otherwise.

Paid subscriptions renew for the stated billing period until cancelled. Stripe processes payments. You authorise Stripe to charge the selected payment method. You can manage or cancel a subscription through the customer portal. Unless the portal states otherwise, cancellation takes effect at the end of the current paid period and access continues until then.

Fees are non-refundable except where required by law or expressly agreed. We will give reasonable advance notice of price changes affecting a future renewal.

5. Acceptable use

You must not:

• use the service unlawfully or without necessary rights and notices;
• upload malware or attempt to bypass security or tenant isolation;
• probe, overload, scrape, reverse engineer, or resell the service;
• use it to process special-category or highly sensitive data unnecessarily;
• interfere with another customer or a third-party provider.

6. Customer data and data protection

You retain ownership of customer data. You grant us the limited rights needed to host, copy, transmit, classify, extract, secure, and otherwise process that data to provide and support the service.

Each party must comply with applicable data-protection law. Where we process personal data on your behalf, you are the controller and we are the processor. This section forms the parties' data-processing agreement for that processing. Our handling of account data is described in the Privacy Policy.

• We process customer data only on your documented instructions, including these terms and your authorised use of the service, unless law requires otherwise.
• Processing covers invoice-email collection, hosting, extraction, categorisation, review, export, support, security, and deletion for the duration of the account and applicable retention period.
• The data may include contact, account, email, invoice, supplier, financial-document, and technical data relating to your staff, suppliers, customers, and other people represented in submitted content.
• People authorised to process customer data are bound by confidentiality, and we maintain appropriate technical and organisational safeguards.
• You give general authorisation for the subprocessors identified in the Privacy Policy or otherwise notified to you. We remain responsible for their processing obligations and will give reasonable notice of a material new subprocessor where practicable.
• Taking account of the nature of processing and information available to us, we will reasonably assist with data-subject requests, security, breach notification, impact assessments, and regulatory enquiries.
• At the end of the service, we delete or return customer personal data on your instruction unless retention is legally required. The dashboard provides permanent deletion of the active workspace and login.
• On reasonable request, we will provide information needed to demonstrate compliance and support proportionate audits, subject to confidentiality, security, and protection of other customers.

7. Third-party services

The service depends on providers such as Google, Microsoft, Stripe, Postmark, Supabase, Vercel, and AI model providers. Your use of those services may also be governed by their terms. We are not responsible for outages, policy changes, or account restrictions controlled by a third-party provider, but we will take reasonable steps to maintain the integrations we advertise.

8. Availability and support

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. We may perform maintenance, apply security limits, or change features. Plan-specific support targets are response targets, not guaranteed resolution times, unless a separate written service-level agreement applies.

9. Intellectual property

We and our licensors own the service, software, branding, documentation, and improvements. These terms give you a limited, non-exclusive, non-transferable right to use the service during your authorised subscription. Feedback may be used to improve the service without identifying you.

10. Suspension and termination

You may stop using the service or cancel a subscription at any time. We may suspend access where reasonably necessary for security, non-payment, unlawful use, or a material breach. Where practical, we will give notice and an opportunity to remedy the issue.

On termination, your right to use the service ends. You can permanently delete the account and company workspace from the dashboard. Provisions intended to survive termination, including payment, ownership, confidentiality, and liability provisions, will continue.

11. Warranties and liability

The service is provided with reasonable care and skill. To the fullest extent permitted by law, implied warranties not expressly stated are excluded. You are responsible for backups, human review, and professional advice appropriate to your accounting and tax obligations.

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, or business opportunity. Subject to liabilities that cannot lawfully be limited, our total aggregate liability arising from the service in any 12-month period is limited to the greater of EUR 1,000 and the fees paid or payable for the service in that period.

Nothing in these terms limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, your obligation to pay fees, or any other liability that cannot lawfully be excluded or limited.

12. Governing law and changes

These terms are governed by Irish law, and the Irish courts have jurisdiction, subject to any mandatory rights that apply in another country. We may update these terms with reasonable notice when a change materially affects your rights or use of the service.

13. Contact

Questions about these terms can be sent to hello@getsortedinbox.com. See the Contact page for the postal address.